Each product has a clear price statement and the number of pieces you get for this price.

When placing an order, the customer receives a confirmation of this order by email.

An order must be paid in full before the order is shipped.

The customer is responsible for the transmitted (address) data. If these prove to be incorrect when the order is delivered, the extra costs will be recovered from the customer.

All our shipments are delivered. Shipping costs are automatically calculated according to the volume to be sent.

Orders can be tracked via a tracking code.

This tracking code will be sent to you by mail and this from the moment that the order is delivered to us.

The delivery method may differ depending on your place of residence:

* Home delivery

* Collection point

You have the right to cancel your order up to seven days after the day on which you received the goods. Any cancellation request must be received within this time limit. The right to cancel expires after 7 days.

Please note, however, that once your order has been shipped, you will receive shipping costs and the costs for returning in your cancellation.

Cancellation due to a delay in the shipment of your order is not possible.

Returns are only possible if the article is returned unused, undamaged and in the original packaging, after consultation with Poly-creation B.V.

A return must be sufficiently stamped and provided with name, address and bank details.

Complaints about the performance of the agreement must be submitted fully and clearly described to Poly-creation B.V within 7 days, after the consumer has discovered the defects.

Orders made especially for you, such as your company logo or name, cannot be returned unless Poly-creation B.V. made a clear production mistake.

When providing an assignment for making your company logo or name or other forms, you as a client give Poly-creation B.V. permission to manufacture it. 

You also authorize us to use photographs taken of this logo, company name or logo for publication on our website for the benefit of our portfolio.

Photos will not be used for other commercial purposes.

Personal information is private and will be guarded with the highest standards of security and confidentiality. 

We will never make your personal data available to other companies for marketing purposes other than for the own use of Poly-creation B.V.

We only keep your personal data for processing your order and / or maintaining your account.